Q: What is included in a standard bond clean?

A: A standard bond clean covers all internal areas of the property, including:

• Bedrooms and living areas – floors, skirting boards, light switches, window sills, built-in wardrobes, doors and frames

• Kitchen – benches, cupboards (inside and out), sink, stovetop, oven, rangehood, splashbacks

• Bathrooms – shower, bath, tiles, grout where possible, toilets, vanities, mirrors, exhaust fans

• Laundry – tub, benches, cupboards, floors

• Internal windows and tracks (where accessible), light fittings and cobweb removal

If you’re unsure about a specific item, just ask me before booking and I can confirm.

Q: Do you follow real estate and property manager checklists?

A: Yes. I base my work on common real estate and property manager expectations in QLD. If your agent has given you a specific checklist, you can send it to me before your clean and I’ll work in line with it wherever possible.

Q: Do you guarantee I’ll get my full bond back?

A: I can’t legally guarantee your full bond because your bond refund also depends on things outside cleaning (like damage, rent arrears or other issues). What I do guarantee is that I’ll complete the cleaning scope we’ve agreed to and work to real estate end-of-lease standards. If your property manager has concerns specifically about areas I cleaned, you can contact me to discuss.

Q: Are you insured?

A: Yes, I hold business insurance appropriate for bond cleaning work. If your agent or landlord needs proof, I can provide a copy of my insurance certificate on request.

Q: How do you calculate the cost of a bond clean?

A: Pricing is based on several factors:

• Size of the property (bedrooms, bathrooms, storeys)

• Condition of the property and level of build-up

• Extras you choose (e.g. oven, blinds, balconies, garage, heavy mould)

• Travel distance if you’re outside my main service area

I’ll give you a quote based on the details you send through in the booking form or via message.

Q: Can you give me a fixed price before the clean?

A: In most cases, yes. Once I know the property size, condition and any extras, I’ll provide a fixed quote for the agreed scope. If the condition on the day is very different to what was described (for example, extreme build-up or extra rooms), I’ll talk to you before doing any additional work.

Q: What payment methods do you accept and when is payment due?

A: I’ll let you know my accepted payment methods (e.g. bank transfer, card, cash) with your quote/confirmation. Payment is typically due on the day of the clean, unless we’ve agreed on something different in advance.

Q: How far in advance should I book my bond clean?

A: As early as possible is best, especially at the end of the month or peak moving periods. Ideally, book at least 1–2 weeks before your move-out date so we can line up your clean with your key hand-in or final inspection.

Q: When should the bond clean be done in relation to my final inspection?

A: Ideally, the bond clean should be done after all furniture and personal items are removed and before your final inspection or key hand-in.

Q: Do I need to be home during the clean?

A: No, you don’t have to be there as long as I can access the property. We can arrange key pick-up/drop-off, a lockbox, or coordination with your property manager or landlord. Just let me know your preference when booking.

Q: How long does a bond clean usually take?

A: It depends on the size and condition of the property. As a general guide, a standard 2–3 bedroom unit can take several hours. Larger houses or properties with heavier build-up will take longer. I’ll give you a rough time estimate when you book.

Q: Do you clean outside areas such as balconies, patios or garages?

A: Yes, these can usually be added as extras. Let me know if you want balconies, patios, outdoor cobweb removal or garages included so I can factor them into your quote and schedule.

Q: Do you clean walls and ceilings?

A: I typically offer wall spot cleaning, focusing on marks, scuffs and visible spots rather than full wall washing. Full wall and ceiling washes are not always included as standard because of time and paint condition, but we can discuss what’s realistic for your property if needed.

Q: Do you clean blinds and curtains?

A: Light dusting of blinds is often included, but detailed blind cleaning (especially old or delicate blinds) can take a lot of time and is usually treated as an extra. Curtains are usually excluded due to material and cleaning method, unless your agent has specific requirements we’ve agreed on.

Q: Do you provide pest control or carpet steam cleaning?

A: I focus on the bond cleaning side of things (general cleaning). Pest control is usually a separate services. If your lease requires them, I can let you know so you can arrange those with a licensed provider.

Q: What about rubbish removal and items left behind?

A: All personal items and rubbish should ideally be removed before I arrive. If I need to take items to the tip (for example, unwanted furniture or pet items), this is usually charged as an additional fee to cover time and disposal costs.

Q: What if my property manager isn’t happy with something after the clean?

A: If your property manager raises a concern specifically about an area I’ve cleaned and it matches the scope we agreed on, please contact me as soon as possible and forward their feedback (and photos if available). I’m happy to review and discuss options with you.

Q: How long after the clean can I contact you about an issue?

A: Generally, issues should be raised as soon as possible after the final inspection, while the property is still in the same condition and before new tenants move in. Let me know as soon as you receive feedback so I can fairly assess the situation.

Q: Will you work directly with my property manager if needed?

A: Yes, if you’re happy for me to do so, I can communicate directly with your property manager regarding cleaning standards or specific concerns they have. This often makes things smoother for everyone.

Q: Do you bring your own equipment and products?

A: Yes, I bring my own professional cleaning products and equipment suitable for bond cleaning. If you have any sensitivities or preferences (e.g. avoiding certain chemicals), let me know before the clean so I can adjust where possible.

Q: Should the power and water be left connected?

A: Yes, I’ll need running water and electricity to complete the bond clean properly. Please ensure both are available on the day of the clean, and let me know if there are any issues in advance.

Q: What should I do before you arrive?
A: To get the best result and keep things efficient, please:

• Remove all personal belongings and rubbish

• Defrost and empty the fridge/freezer if you want them cleaned

• Make sure I can access all rooms, cupboards and windows

• Let me know about any existing damage or problem areas